Please read these terms and conditions carefully. They explain who High Level Training Ltd are, what we offer and how we offer it.
These terms and conditions are to ensure a fair trade for all parties involved. If you are not satisfied with these terms and conditions and you would like to discuss them before your purchase please contact us via writing at:
High Level Training Ltd
14 Ashwood Court
1.1 These terms and conditions (the “Terms”) and any credit approval application (“Credit Application”) are the basis of the contract (the “Contract”) between High Level Training Ltd (“High Level Training Ltd”/”us”/”we”/”our”) and you.
1.2 You should print a copy of these Terms or save them to your computer for future reference.
1.3 We may amend these Terms from time to time. Every time you wish to make a booking with us, please check these Terms to ensure you understand the terms which will apply at that time.
APPLICATION OF THESE TERMS
2.1 Payment of the requisite fee (as detailed below) is an offer by you to enter into a binding contract with us, which we are free to accept or decline at our absolute discretion.
2.2 We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.
2.3 We have the right to revise and amend these Terms from time to time. You will be subject to our Terms (including policies and procedures) in force at the time that you enrol on a course with us, unless any change to those policies or these Terms is required by law or government or regulatory authority in which case the same will apply to courses you have enrolled on or started.
2.4 If you do not provide us with the requisite information, or you provide us with incomplete, incorrect or inaccurate information or instructions, we may make an additional administration charge of a reasonable sum to cover any extra work that is required or choose to cancel this Contract.
APPLICATION, ENROLMENT AND PAYMENT
3.1 Applications will only be accepted with payment. Please note that any deposits are non-refundable.
3.2 If your course requires you to have a particular qualification, you must provide proof of that qualification prior to your qualification certificate being claimed by us.
3.3 All course bookings are subject to availability.
3.4 Where High Level Training has pre-approved a Client, payment via installments is available in accordance with High Level Training’s payment schedule.
3.5 A Course completion certificate will not be issued until the full Course Fees (including any applicable resit fees) have been paid.
CHANGES AND CANCELLATIONS BY YOU
4.1 Cancellation under the Distance Selling Regulations
4.1.1 If you are a consumer and make a booking via our website or by telephone, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 (‘Distance Selling Regulations’) during the period set out in clause 4.1.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to enrol on a course, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office. A cancellation form is available on request.
4.1.2 If you exercise your legal right to cancel under the Distance Selling Regulations, you will receive a full refund of the price you paid when booking and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation as described clause 4.1.3.
4.1.3 Your legal right to cancel a Contract starts from the date when a booking is made – which is when the Contract between us is formed. You have a period of 14 (fourteen) calendar days in which you may cancel the booking, starting from the day after the day when the booking is made. If this period ends on a Saturday, Sunday or public holiday then the period will be extended until the next working day.
4.1.4 ‘If your course is due to start within the cancellation period as in Clause 4.1.3 then your legal right to cancel is as follows:
220.127.116.11 If your course has started and ended during the cancellation period then your legal right to cancel will not apply
18.104.22.168 If your course has started but is due to end after the cancellation period then your legal right to cancel still applies. However, you will have to pay a proportion of the course fee which we will base on the total price of the course and the period of the course from the start date to the date of cancellation.
4.2 Other rights of Cancellation.
4.2.1 If a Client cancels the attendance of a Course with more than 72 hours notice before the Course start date, the Client may, rebook an alternative Workshop Course date (subject the availability of places) free of charge. Notice of cancellation and request for an alternative date for the Workshop Course must by in writing to High Level Training by email or at the address shown in the Introduction.
4.2.2 If a client cancels the attendance of a Course within 72 hours of the Course start date, the Client will be subject to a fee of £150, which must be paid to High Level Training at the time of cancellation and rebooking.
4.2.3 If a client fails to attend a planned Course, the Client will be subject to a fee of £150, which must be paid to High Level Training at the time of rebooking.
4.2.4 We reserve the right to make additional charges on cancellation to cover costs incurred by us in respect of course materials, online learning registrations and/or tutor time. You will be notified of any charges that may be applicable on cancellation.
CHANGES AND CANCELLATIONS BY US
5.1 If circumstances arise that are beyond our control, it may be necessary from time to time to change/cancel course dates, content, venues and prices from those published. Whilst we will make every effort to transfer your booking to the next available course at your preferred venue, it should be noted that we will not be held liable for any costs/losses incurred as a result of any such changes. If we are no longer able to provide your course, we will ask you to return any course materials to us (at our expense) in the condition as originally delivered to you and refund to you any fees paid to date when we receive the materials as required.
5.2 We reserve the right to remove from any course, students that fail to comply with its standard practices and procedures. We reserve the right to refuse enrolments and/or suggest alternative arrangements if we believe that it will not be in our best interests of other participants and/or the individual concerned to attend one of our courses.
6.1 If you are a business, subject to clause 6.4, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
6.1.1 any loss of profits, sales, business, or revenue;
6.1.2 loss or corruption of data, information or software;
6.1.3 loss of business opportunity;
6.1.4 loss of anticipated savings;
6.1.5 loss of goodwill; or
6.1.6 any indirect or consequential loss.
6.2 In any event, our liability to you in respect of any claim made will not exceed the course fee paid by you.
6.3 If you are a consumer, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
6.4 We do not in any way exclude or limit our liability for:
6.4.1 death or personal injury caused by our negligence;
6.4.2 fraud or fraudulent misrepresentation;
6.4.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
6.4.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
6.4.5 defective products under the Consumer Protection Act 1987.
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High Level Training Ltd, 14 Ashwood Court, Fitzwilliam, Pontefract, WF9 5BJ
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